Property maintenance. Without the chasing.

RelayPM uses AI to coordinate maintenance between tenants, property managers, landlords and contractors — from first report to final resolution.

Book a Demo See How It Works

Early access is open for UK letting agents and property-management teams.

Product interface shown with illustrative data.

Maintenance shouldn't require endless chasing.

A single repair can pass through your team half a dozen times. Every handoff is another chance for a delay, a forgotten follow-up or another hour of admin.

How one repair travels today

Every message routes through a property manager's inbox.

  1. TenantReports a leak, without the details you need
  2. Property managerAsks for photos, access times, location · wait
  3. LandlordAsked to approve the likely cost · wait
  4. Property managerPasses approval on, finds a contractor
  5. ContractorNeeds a date the tenant can do · wait
  6. Property managerRelays the slot, chases confirmation
  7. TenantGets an update — eventually

Seven handoffs. Three places to wait. One person remembering it all.

With RelayPM in the middle

Routine coordination runs through one shared case. Your team steps in when a decision is needed.

Tenantreports and confirms
Landlordapproves
RelayPMone case, one record
Contractorquotes and completes
Property managerdecides on exceptions

The case knows who it's waiting on and what happens next — so nobody has to keep it in their head.

From first report to final resolution.

Five stages, one continuous case. Select a stage to see what RelayPM does and where your team stays involved.

The tenant describes the problem in their own words and adds photos or video.

Hi, there's water coming through the kitchen ceiling. I think it's from the flat above.Tenant · 08:12
PhotoVideo 0:14
Thanks for letting us know. Is the water near any light fittings or switches?RelayPM · 08:12
No, it's in the corner by the window.Tenant · 08:14

Your team shouldn't manage every case. They should manage the exceptions.

RelayPM handles routine coordination and brings forward the cases that need human judgement — so property managers spend their time on decisions, not on checking whether things have moved.

Attention required4 cases need a person
Urgent issue — human review requiredNo heating or hot water, vulnerable occupant reported
Review now
£475 quote — landlord approval requiredAbove the £250 pre-approved limit
Send for approval
Contractor unresponsive — escalation requiredTwo follow-ups sent, no reply in 26 hours
Reassign
Tenant disputed completion — manager reviewTenant says damp has returned after repair
Open case
Progressing automatically34 cases
  • Dripping kitchen tapCollecting tenant availability
    On track
  • Window latch brokenVisit booked Thursday 09:00
    On track
  • Faulty oven elementQuote requested from contractor
    On track
  • Blocked gutterAwaiting tenant confirmation
    On track
  • Loose stair railWithin limit, contractor assigned
    On track

You set the rules

Spend limits, urgency criteria and escalation timings decide what reaches a person.

Every exception has context

The case arrives summarised, with the history and evidence you need to decide quickly.

Nothing is hidden

Automated cases stay visible, so your team can step in on anything at any time.

Nothing gets forgotten.

RelayPM is designed so maintenance cases don't quietly disappear into an inbox. When a reply is overdue, it follows the workflow you've configured.

  1. Contractor contactedJob details, photos and access times sent
  2. Awaiting responseResponse window for this priority reached
  3. Automatic follow-upReminder sent by RelayPM
  4. Still awaiting responseNo acceptance or decline received
  5. Escalation workflow triggeredOffered to next approved contractor, manager notified

Waiting on

Contractor

Every active case has a clear owner for the next move.

Next action

Accept job and propose a visit

Exactly what needs to happen, written down — not remembered.

Next action deadline

Today, 09:30

When it's missed, the follow-up or escalation runs on its own.

Three sides. One coordinator.

Tenants, property managers and contractors each see what they need to act on — and RelayPM keeps them in step.

RelayPMThe coordination layer

Tenants

No apps to learn, no chasing for updates.

  • Report issues naturally
  • Upload photos and video
  • Receive updates
  • Confirm appointments
  • Confirm resolution

Property managers

Oversight without the inbox archaeology.

  • See what needs attention
  • Approve exceptions
  • Monitor every case
  • Track contractor performance
  • Maintain full oversight

Contractors

Clear jobs with the details already gathered.

  • Receive jobs
  • Accept or decline
  • Share availability
  • Submit quotes
  • Post updates and confirm completion

See the product.

The views your team, your tenants and your contractors work in.

Every case, grouped by who it's waiting on.

See at a glance where work is stuck and why — tenant, contractor, landlord or your own team.

  • Filter by property, landlord or contractor
  • Overdue next actions surface first
  • Open any case for the full record
RelayPM · Cases
Tenant 7
Dripping kitchen tapAccess times · 14:00
Blocked gutterConfirm fixed · tomorrow
Contractor 11
Faulty oven elementQuote · 16:30
Window latchVisit · Thu 09:00
Loose stair railAccept job · 11:00
Landlord 3
Shower tray leakApprove £475 · today
Your team 4
No heatingUrgent review
Bedroom dampDisputed completion

Product views shown with illustrative data.

Automation where it helps. Human control where it matters.

Humans handle decisions. AI handles coordination. RelayPM automates the repetitive work around a repair — never the judgement calls.

RelayPM can

Routine, repeatable coordination.

  • Gather information from tenants
  • Structure maintenance reports
  • Summarise cases
  • Coordinate routine communication
  • Track next actions
  • Send follow-ups
  • Keep everyone updated

Your team decides

Anything that needs judgement or accountability.

  • Safety-sensitive decisions
  • Unusual situations
  • Significant expenditure
  • Approvals
  • Disputes
  • Exceptions

Where the line sits is configurable: you decide the spend limits, urgency rules and escalation timings that send a case to a person.

Keep the systems you already use.

RelayPM isn't another platform to migrate to. It's designed to sit alongside your property-management software and the tools your team already works in.

Planned

Property-management software

Sync properties, tenancies and case updates with your existing system.

Planned

Email

Turn maintenance emails into cases and keep replies in the record.

Planned

Messaging

Reach tenants and contractors on the channels they already use.

Planned

Calendars

Match contractor and tenant availability when booking visits.

Planned

Contractor systems

Pass jobs to contractors' own job-management tools.

Planned

Accounting

Hand approved quotes and invoices to your finance workflow.

These integrations are on our roadmap and not yet available. We're prioritising them with early pilot partners — tell us which systems your team uses when you get in touch.

Less chasing. Fewer missed requests.

Less repetitive admin

Routine maintenance coordination runs without someone having to send every message.

Fewer missed requests

Every report becomes a case in a structured workflow, not a message in an inbox.

Automatic follow-up

RelayPM keeps track of what happens next and acts when replies are overdue.

Greater visibility

Know exactly where every maintenance case stands and who it's waiting on.

Better communication

Tenants, managers, landlords and contractors stay aligned on the same case.

Human attention where it matters

Exceptions come to you, instead of your team monitoring everything.

Why we're building RelayPM.

RelayPM started from a simple observation: property managers spend too much of their day coordinating routine maintenance communication.

Reading messages, asking for missing details, chasing contractors, relaying approvals, updating tenants. Necessary work — but not the work property managers are best placed to do.

Our mission is to remove that administrative friction while keeping people in control of the decisions that matter. RelayPM is an early-stage product, and we're shaping it with property professionals who know the problem first-hand.

See what property maintenance looks like without the chasing.

We're working with property professionals to develop the next generation of maintenance coordination. Interested in piloting RelayPM with your portfolio? We'd like to hear how your team currently handles maintenance.

  • A 30-minute walkthroughBuilt around your maintenance process, not a generic script.
  • Early access and pilotsFor UK letting agents, property managers and build-to-rent operators.
  • Your input shapes the roadmapIncluding which integrations we build first.

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